Privacy policy

Last updated: September 13, 2026

Osomni LLC (“Osomni”, “we”, “us” or “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”).

Osomni is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or otherwise interact with the Services, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number and email address.
Payment information, such as payment card and transaction information, which is processed securely by our payment providers.
Account information, if you choose to create an account, including your login details, preferences and settings.
Transaction information, including products you view, place in your cart, purchase, return or cancel, and information about past transactions.
Communications with us, including information you provide when contacting customer support.
Device information, including information about your device, browser, network connection, IP address and other identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, use the Services, contact us or otherwise provide personal information to us.
Automatically through the Services, including from your device and through cookies and similar technologies.
From service providers, including providers that support our website, payments, analytics, fulfilment, shipping, customer support and other business operations.
From business, advertising or marketing partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving the Services

We may use your personal information to:

process payments and orders;
fulfil and ship purchases;
provide order and delivery updates;
process returns, refunds and replacements;
maintain and manage customer accounts;
provide customer support;
remember preferences;
improve our products, website and customer experience; and
personalise aspects of the Services.

Marketing and Advertising

Where permitted by law, we may use your personal information to:

send marketing and promotional communications by email or text message where you have opted in or where otherwise permitted;
measure the effectiveness of our marketing;
show advertisements for Osomni products on other websites or platforms; and
personalise advertising based on activity such as products you viewed, placed in your cart or purchased.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

Where applicable, you may also withdraw consent from text-message marketing using the opt-out instructions provided in those messages.

Security and Fraud Prevention

We may use your personal information to:

provide a secure shopping and payment experience;
detect, investigate and prevent fraud, abuse or other unlawful activity;
protect our business, customers and Services; and
enforce our terms and policies.

If you create an account with us, you are responsible for keeping your account credentials secure.

Communicating With You

We may use your information to:

respond to questions and customer-support enquiries;
communicate with you about orders, returns or other transactions;
provide service-related notices; and
maintain our relationship with you as a customer.

Legal and Regulatory Purposes

We may use your personal information where necessary to:

comply with applicable laws or legal obligations;
respond to valid legal requests or government authorities;
establish, exercise or defend legal claims;
investigate disputes or suspected violations; and
protect our rights and the rights of customers or others.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate the Services and our business.

This may include:

Shopify, which hosts and supports our online store.
Payment providers, which process transactions.
Fulfilment and shipping providers, which store inventory, prepare orders and arrange delivery.
Technology and service providers, including providers supporting analytics, email, customer support, cloud infrastructure and website functionality.
Advertising and marketing partners, where permitted by law, to measure or deliver advertising.
Professional advisers, where necessary for legal, accounting, compliance or other professional services.
Government authorities or other parties, where required by law or necessary to protect our rights.
Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring or sale of assets.

We may also disclose information where you direct us to do so or otherwise consent.

Our service providers and partners may process your information in accordance with their own privacy policies and applicable law.

Targeted Advertising and Privacy Choices

Depending on where you live, certain privacy laws may give you the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

Where applicable, you can exercise these rights through the privacy choices available on our website or by contacting us at support@osomni.com.

Where available, you may also adjust your cookie preferences through the privacy controls provided on our website.

If you visit our website with the Global Privacy Control preference signal enabled, we will process that signal where required by applicable law.

Other browser “Do Not Track” signals may not be recognised unless required by law.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its services and our store.

Information you submit through the Services may be transmitted to Shopify and other service providers, including providers located outside the country in which you live.

We may also use Shopify features that use information about interactions with our store and, where applicable, other merchants or Shopify services to improve or personalise the shopping experience.

In circumstances where Shopify independently determines how personal information is processed, Shopify is responsible for that processing in accordance with its own privacy practices.

You can learn more about Shopify’s handling of personal information through Shopify’s Consumer Privacy Policy and privacy portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate the Services, remember preferences, understand how visitors use the website, measure performance and support advertising.

Depending on where you live, you may be able to manage certain cookies through privacy or cookie controls provided on our website.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties.

If you follow a link to a third-party website, we recommend reviewing that third party’s privacy and security practices.

We are not responsible for the privacy, security, accuracy or content of websites or services that we do not control.

Our inclusion of a link does not necessarily imply endorsement of the third-party website or service.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they can lawfully provide consent in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@osomni.com so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age where those terms are defined under applicable privacy law.

Security and Retention of Your Information

We use reasonable administrative, technical and organisational measures designed to protect personal information.

However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

How long we retain personal information depends on factors such as:

whether the information is needed to provide the Services;
maintaining records of transactions;
complying with legal or regulatory obligations;
preventing fraud;
resolving disputes; and
enforcing agreements or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to access or know what personal information we hold about you.
Right to delete certain personal information.
Right to correct inaccurate personal information.
Right to portability, including receiving a copy of certain personal information in a usable format.
Right to opt out of sale, sharing or targeted advertising, where applicable.
Right to withdraw consent, where processing is based on consent.
Right to appeal, where applicable, a decision relating to a privacy request.

These rights are not absolute and may apply only in certain circumstances.

You can exercise applicable rights through privacy controls available on our website or by contacting us at support@osomni.com.

We may need to verify your identity before processing a request.

Where permitted by law, you may designate an authorised agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you and may also need to verify your identity directly.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

If you unsubscribe from marketing, we may still send non-promotional communications necessary to provide the Services, including order confirmations, shipping updates, refund information and customer-support messages.

Where we offer SMS marketing, you may withdraw consent using the opt-out instructions provided in the relevant messages.

Complaints

If you have concerns or complaints about how we handle personal information, please contact us at support@osomni.com.

Depending on where you live, you may also have the right to lodge a complaint with your local data-protection or privacy authority or appeal a decision relating to a privacy request.

International Transfers

We and our service providers may transfer, store and process personal information outside the country in which you live.

Where applicable, international transfers will be carried out using legally recognised safeguards or other transfer mechanisms required by applicable law.

Where personal information is transferred from the European Economic Area or the United Kingdom to a jurisdiction that is not recognised as providing an adequate level of data protection, we may rely on appropriate contractual safeguards or another recognised transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, practices, Services or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.