Refund policy

We want you to love your set.

To start a return, contact support@osomni.com. Please do not send items back before your return has been approved and return instructions have been provided.

Unopened / unused returns
If your item is unused and unopened in its original packaging, you can request a return within 30 days of delivery. Once your return is approved, we'll email you a prepaid return label. 

Hygiene
For hygiene reasons, we can't accept returns for opened or used nail sets.

Fit guarantee
Try the nails on dry before applying glue or tabs. If none of the included sizes fits your natural nails, contact support@osomni.com within 30 days of delivery. We’ll refund the affected set to your original payment method. You don’t need to send anything back.

Damaged / defective / incorrect items
If your order arrives damaged, defective, or incorrect, email us as soon as possible with your order number and a clear photo, and we'll make it right.

Refunds
Once approved, refunds are issued to the original payment method. Returned items are inspected when received. Fit-guarantee refunds don't require a return. Original shipping fees are non-refundable unless the item arrived damaged or incorrect.

Contact
Email: support@osomni.com